megadrumsandbarrels

Refund Policy

At Mega Drums & Barrels, we take pride in providing high-quality drums, barrels, containers, and related accessories. Your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Returns Eligibility

We accept returns under the following conditions:

  • The item must be unused, unassembled, and in its original packaging.

  • The return request must be made within 14 days of delivery.

  • Proof of purchase (order confirmation or invoice) must be provided.

Items that cannot be returned include:

  • Custom-made or special-order products.

  • Clearance or discounted items.

  • Items that have been used, damaged, or altered after delivery.

2. Return Process

To initiate a return:

  1. Contact our customer service team at sales@megadrumsandbarrels.com with your order number and reason for return.

  2. Our team will provide you with a Return Authorization Number (RAN) and shipping instructions.

  3. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped or damaged product).

3. Refunds

  • Approved refunds will be processed within 5–10 business days after we receive your returned item.

  • Refunds will be issued to your original payment method.

  • Shipping and handling charges are non-refundable.

If your refund has not been received after 10 business days, please check with your bank or card issuer before contacting us.

4. Damaged or Defective Items

If you receive a damaged or defective item:

  • Report it to us within 48 hours of delivery.

  • Please include photos and a description of the damage.

  • We will offer a replacement, repair, or full refund, depending on the situation.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at sales@megadrumsandbarrels.com

6. Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

📧 Email: sales@megadrumsandbarrels.com